{"id":562,"date":"2023-06-12T14:53:01","date_gmt":"2023-06-12T12:53:01","guid":{"rendered":"https:\/\/www.asseco-berit.ch\/de\/?page_id=562"},"modified":"2026-06-19T12:44:55","modified_gmt":"2026-06-19T10:44:55","slug":"support","status":"publish","type":"page","link":"https:\/\/www.asseco-berit.ch\/de\/dienstleistungen\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#187;&#187; row_type=&#187;row&#187; use_row_as_full_screen_section=&#187;no&#187; type=&#187;grid&#187; angled_section=&#187;no&#187; text_align=&#187;left&#187; background_image_as_pattern=&#187;without_pattern&#187; z_index=&#187;&#187; padding_top=&#187;10&#8243; padding_bottom=&#187;10&#8243;][vc_column][vc_raw_html css=&#187;&#187;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row css_animation=&#187;&#187; row_type=&#187;row&#187; use_row_as_full_screen_section=&#187;no&#187; type=&#187;grid&#187; angled_section=&#187;no&#187; text_align=&#187;left&#187; background_image_as_pattern=&#187;without_pattern&#187; padding_top=&#187;25&#8243; padding_bottom=&#187;25&#8243; z_index=&#187;&#187;][vc_column][vc_column_text]<\/p>\n<h1>Unseren Support f\u00fcr Ihre Anliegen.<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#187;&#187; row_type=&#187;row&#187; use_row_as_full_screen_section=&#187;no&#187; type=&#187;grid&#187; angled_section=&#187;no&#187; text_align=&#187;left&#187; background_image_as_pattern=&#187;without_pattern&#187; padding_top=&#187;25&#8243; padding_bottom=&#187;25&#8243; z_index=&#187;&#187;][vc_column width=&#187;1\/2&#8243;][vc_single_image image=&#187;289&#8243; img_size=&#187;full&#187; style=&#187;vc_box_rounded&#187; qode_css_animation=&#187;&#187; qode_hover_animation=&#187;zoom_in&#187;][\/vc_column][vc_column width=&#187;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Support<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#187;20px&#187;][vc_column_text]Ben\u00f6tigen Sie unseren Support weil Sie nicht mehr weiter wissen, so sind Sie hier genau richtig.[\/vc_column_text][vc_empty_space height=&#187;20px&#187;][vc_column_text]Bitte f\u00fcllen Sie unser hierf\u00fcr gestaltetes Formular so gut wie m\u00f6glich aus, so erreichen Sie eine optimale Dienstleistung von unserer Seite her.[\/vc_column_text][vc_empty_space height=&#187;20px&#187;][vc_column_text]Hier geht es zum <a href=\"https:\/\/www.asseco-berit.ch\/de\/dienstleistungen\/support\/kontaktformular_support\/\">Kontaktformular \u00bbSupport\u00ab<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#187;&#187; row_type=&#187;row&#187; use_row_as_full_screen_section=&#187;no&#187; type=&#187;grid&#187; angled_section=&#187;no&#187; text_align=&#187;left&#187; background_image_as_pattern=&#187;without_pattern&#187; padding_top=&#187;25&#8243; padding_bottom=&#187;25&#8243; z_index=&#187;&#187;][vc_column][vc_empty_space height=&#187;0px&#187;][\/vc_column][\/vc_row][vc_row css_animation=&#187;&#187; row_type=&#187;row&#187; use_row_as_full_screen_section=&#187;no&#187; type=&#187;grid&#187; angled_section=&#187;no&#187; text_align=&#187;left&#187; background_image_as_pattern=&#187;without_pattern&#187; background_color=&#187;#ededed&#187; padding_top=&#187;25&#8243; z_index=&#187;&#187; padding_bottom=&#187;25&#8243;][vc_column width=&#187;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Remote Support<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#187;20px&#187;][vc_column_text]Die Asseco BERIT erg\u00e4nzt den Kundenservice ab sofort durch den Remote Support direkt am Bildschirm des Internet-Nutzers. Noch w\u00e4hrend eines Telefonats kann der Asseco BERIT Support jetzt auf Wunsch des Anwenders Einstellungen \u00fcberpr\u00fcfen, einzelne Schritte verfolgen sowie Bedienungsfehler schnell erkennen und l\u00f6sen. Die Hilfestellung bei technischen Fragen ist dadurch so effektiv, als seien die Supportspezialisten direkt vor Ort. Den neuen Service k\u00f6nnen alle Asseco BERIT Kunden mit Wartungsvertrag ohne Aufpreis nutzen.<br \/>\nIhre Vorgehensweise:[\/vc_column_text][\/vc_column][vc_column width=&#187;1\/2&#8243;][vc_single_image image=&#187;288&#8243; img_size=&#187;full&#187; style=&#187;vc_box_rounded&#187; qode_css_animation=&#187;&#187; qode_hover_animation=&#187;zoom_in&#187;][\/vc_column][\/vc_row][vc_row css_animation=&#187;&#187; row_type=&#187;row&#187; use_row_as_full_screen_section=&#187;no&#187; type=&#187;grid&#187; angled_section=&#187;no&#187; text_align=&#187;left&#187; background_image_as_pattern=&#187;without_pattern&#187; background_color=&#187;#ededed&#187; padding_top=&#187;25&#8243; padding_bottom=&#187;25&#8243; z_index=&#187;&#187;][vc_column width=&#187;5\/6&#8243;][vc_empty_space height=&#187;25px&#187;][vc_column_text]<strong>1.<\/strong> Stellen Sie den telefonischen Kontakt zu Ihrem Asseco BERIT Ansprechpartner her.[\/vc_column_text][vc_column_text]<strong>2.<\/strong> Sobald Sie Ihr Ansprechpartner darum bittet, starten Sie die Applikation GoToAssist[\/vc_column_text][vc_column_text]oder\u00a0Sie starten\u00a0die Applikation ohne eine Installation \u00fcber den Web-Browser via <a href=\"https:\/\/www.fastsupport.com\" target=\"_blank\" rel=\"noopener noreferrer\">Fastsupport<\/a>. <span data-type=\"normal\"  class=\"qode_icon_shortcode  q_font_awsome_icon   \" style=\" \"><i class=\"qode_icon_font_awesome fa fa-external-link qode_icon_element\" style=\"color: #000000;\" ><\/i><\/span>[\/vc_column_text][\/vc_column][vc_column width=&#187;1\/6&#8243;][vc_empty_space height=&#187;25px&#187;][vc_single_image image=&#187;324&#8243; img_size=&#187;&#187; alignment=&#187;right&#187; style=&#187;vc_box_rounded&#187; onclick=&#187;custom_link&#187; img_link_target=&#187;_blank&#187; qode_css_animation=&#187;&#187; qode_hover_animation=&#187;zoom_in&#187; link=&#187;https:\/\/www.asseco-berit.ch\/de\/wp-content\/uploads\/g2assist_remotesupport_customer_attended_app.exe&#187;][\/vc_column][\/vc_row][vc_row css_animation=&#187;&#187; row_type=&#187;row&#187; use_row_as_full_screen_section=&#187;no&#187; type=&#187;grid&#187; angled_section=&#187;no&#187; text_align=&#187;left&#187; background_image_as_pattern=&#187;without_pattern&#187; padding_top=&#187;25&#8243; padding_bottom=&#187;25&#8243; z_index=&#187;&#187;][vc_column][vc_empty_space height=&#187;0px&#187;][\/vc_column][\/vc_row][vc_row css_animation=&#187;&#187; row_type=&#187;row&#187; use_row_as_full_screen_section=&#187;no&#187; type=&#187;grid&#187; angled_section=&#187;no&#187; text_align=&#187;left&#187; background_image_as_pattern=&#187;without_pattern&#187; padding_top=&#187;25&#8243; padding_bottom=&#187;25&#8243; z_index=&#187;&#187;][vc_column width=&#187;1\/2&#8243;][vc_single_image image=&#187;1208&#8243; img_size=&#187;full&#187; style=&#187;vc_box_rounded&#187; qode_css_animation=&#187;&#187; qode_hover_animation=&#187;zoom_in&#187;][\/vc_column][vc_column width=&#187;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Asseco BERIT AG Knowledge Base (KB)<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#187;20px&#187;][vc_column_text]F\u00fcr einen Datenaustausch steht ein SharePoint-Server zur Verf\u00fcgung.[\/vc_column_text][vc_empty_space height=&#187;20px&#187;][vc_column_text]Melden Sie sich <a href=\"https:\/\/assecoce.sharepoint.com\/teams\/AssecoBERIT_KB\/\" target=\"_blank\" rel=\"noopener\">hier<\/a> <span data-type=\"normal\"  class=\"qode_icon_shortcode  q_font_awsome_icon   \" style=\" \"><i class=\"qode_icon_font_awesome fa fa-external-link qode_icon_element\" style=\"color: #000000;\" ><\/i><\/span> mit Ihrem Microsoft 365 Konto an oder beantragen Sie Ihren pers\u00f6nlichen Zugang.[\/vc_column_text][vc_empty_space height=&#187;20px&#187;][vc_column_text]Haben Sie noch keinen Zugang, wird nach einer positiven Pr\u00fcfung Ihr Zugang freigeschaltet.[\/vc_column_text][vc_empty_space height=&#187;40px&#187;][vc_column_text]<span data-type=\"normal\"  class=\"qode_icon_shortcode  q_font_awsome_icon   \" style=\" \"><i class=\"qode_icon_font_awesome fa fa-exclamation-triangle qode_icon_element\" style=\"color: #000000;\" ><\/i><\/span>\u00a0 Ein Zugang ist nur mit einem gesch\u00e4ftlichem Microsoft 365 Konto m\u00f6glich![\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#187;&#187; row_type=&#187;row&#187; use_row_as_full_screen_section=&#187;no&#187; type=&#187;grid&#187; angled_section=&#187;no&#187; text_align=&#187;center&#187; background_image_as_pattern=&#187;without_pattern&#187; z_index=&#187;&#187; padding_top=&#187;25&#8243; padding_bottom=&#187;25&#8243;][vc_column][vc_empty_space height=&#187;0px&#187;][\/vc_column][\/vc_row][vc_row css_animation=&#187;&#187; row_type=&#187;row&#187; use_row_as_full_screen_section=&#187;no&#187; type=&#187;full_width&#187; angled_section=&#187;no&#187; text_align=&#187;center&#187; background_image_as_pattern=&#187;without_pattern&#187; background_image=&#187;337&#8243; z_index=&#187;&#187; padding_top=&#187;25&#8243; padding_bottom=&#187;25&#8243;][vc_column][vc_empty_space height=&#187;50px&#187;][vc_column_text]<\/p>\n<h1><span style=\"color: #8d8d8d;\">Sie erreichen uns w\u00e4hrend 24 Stunden und an 365 Tagen im Jahr.<\/span><\/h1>\n<p>[\/vc_column_text][vc_empty_space height=&#187;50px&#187;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#187;&#187; 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