{"id":562,"date":"2023-06-12T14:53:01","date_gmt":"2023-06-12T12:53:01","guid":{"rendered":"https:\/\/www.asseco-berit.ch\/fr\/?page_id=562"},"modified":"2026-10-26T14:08:07","modified_gmt":"2026-10-26T13:08:07","slug":"support","status":"publish","type":"page","link":"https:\/\/www.asseco-berit.ch\/fr\/dienstleistungen\/support\/","title":{"rendered":"Assistance"},"content":{"rendered":"

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Notre assistance pour r\u00e9pondre \u00e0 vos demandes.<\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»grid» angled_section=»no» text_align=»left» background_image_as_pattern=»without_pattern» padding_top=»25″ padding_bottom=»25″ z_index=»»][vc_column width=»1\/2″][vc_single_image image=»289″ img_size=»full» style=»vc_box_rounded» qode_css_animation=»» qode_hover_animation=»zoom_in»][\/vc_column][vc_column width=»1\/2″][vc_column_text]<\/p>\n

Assistance<\/h2>\n

[\/vc_column_text][vc_empty_space height=»20px»][vc_column_text]Si vous avez besoin de notre aide parce que vous ne savez plus quoi faire, vous \u00eates au bon endroit.[\/vc_column_text][vc_empty_space height=»20px»][vc_column_text]Veuillez remplir notre formulaire pr\u00e9vu \u00e0 cet effet de mani\u00e8re aussi compl\u00e8te que possible afin que nous puissions vous offrir un service optimal.[\/vc_column_text][vc_empty_space height=»20px»][vc_column_text]Cliquez ici pour acc\u00e9der au formulaire de contact \u00bbAssistance\u00ab<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»grid» angled_section=»no» text_align=»left» background_image_as_pattern=»without_pattern» padding_top=»25″ padding_bottom=»25″ z_index=»»][vc_column][vc_empty_space height=»0px»][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»grid» angled_section=»no» text_align=»left» background_image_as_pattern=»without_pattern» background_color=»#ededed» padding_top=»25″ z_index=»» padding_bottom=»25″][vc_column width=»1\/2″][vc_column_text]<\/p>\n

Assistance \u00e0 distance<\/h2>\n

[\/vc_column_text][vc_empty_space height=»20px»][vc_column_text]Asseco BERIT compl\u00e8te d\u00e8s \u00e0 pr\u00e9sent son service client\u00e8le par une assistance \u00e0 distance directement sur l’\u00e9cran de l’utilisateur Internet. Pendant un appel t\u00e9l\u00e9phonique, l’assistance Asseco BERIT peut d\u00e9sormais, \u00e0 la demande de l’utilisateur, v\u00e9rifier les param\u00e8tres, suivre les diff\u00e9rentes \u00e9tapes et d\u00e9tecter et r\u00e9soudre rapidement les erreurs de manipulation. L’assistance pour les questions techniques est ainsi aussi efficace que si les sp\u00e9cialistes de l’assistance \u00e9taient directement sur place. Tous les clients Asseco BERIT disposant d’un contrat de maintenance peuvent b\u00e9n\u00e9ficier de ce nouveau service sans frais suppl\u00e9mentaires.
\nVotre d\u00e9marche:[\/vc_column_text][\/vc_column][vc_column width=»1\/2″][vc_single_image image=»288″ img_size=»full» style=»vc_box_rounded» qode_css_animation=»» qode_hover_animation=»zoom_in»][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»grid» angled_section=»no» text_align=»left» background_image_as_pattern=»without_pattern» background_color=»#ededed» padding_top=»25″ padding_bottom=»25″ z_index=»»][vc_column width=»5\/6″][vc_empty_space height=»25px»][vc_column_text]1.<\/strong> Contactez votre interlocuteur Asseco BERIT par t\u00e9l\u00e9phone.[\/vc_column_text][vc_column_text]2.<\/strong> D\u00e8s que votre interlocuteur vous le demande, lancez l’application GoToAssist.[\/vc_column_text][vc_column_text]ou vous pouvez d\u00e9marrer l’application sans installation via le navigateur Web via Fastsupport<\/a>. <\/i><\/span>[\/vc_column_text][\/vc_column][vc_column width=»1\/6″][vc_empty_space height=»25px»][vc_single_image onclick=»custom_link» image=»324″ img_size=»» style=»vc_box_rounded» alignment=»right» qode_css_animation=»» qode_hover_animation=»zoom_in» link=»https:\/\/www.asseco-berit.ch\/fr\/wp-content\/uploads\/g2assist_remotesupport_customer_attended_app.exe» img_link_target=»_blank»][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»grid» angled_section=»no» text_align=»left» background_image_as_pattern=»without_pattern» padding_top=»25″ padding_bottom=»25″ z_index=»»][vc_column][vc_empty_space height=»0px»][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»grid» angled_section=»no» text_align=»left» background_image_as_pattern=»without_pattern» padding_top=»25″ padding_bottom=»25″ z_index=»»][vc_column width=»1\/2″][vc_single_image image=»1208″ img_size=»full» style=»vc_box_rounded» qode_css_animation=»» qode_hover_animation=»zoom_in»][\/vc_column][vc_column width=»1\/2″][vc_column_text]<\/p>\n

Base de connaissances (KB) d’Asseco BERIT AG<\/h2>\n

[\/vc_column_text][vc_empty_space height=»20px»][vc_column_text]Un serveur SharePoint est disponible pour l’\u00e9change de donn\u00e9es.[\/vc_column_text][vc_empty_space height=»20px»][vc_column_text]Inscrivez-vous ici<\/a> <\/i><\/span> avec votre compte Microsoft 365 ou demandez votre acc\u00e8s personnel.[\/vc_column_text][vc_empty_space height=»20px»][vc_column_text]Si vous n’avez pas encore acc\u00e8s, celui-ci sera activ\u00e9 apr\u00e8s v\u00e9rification positive.[\/vc_column_text][vc_empty_space height=»40px»][vc_column_text]<\/i><\/span> L’acc\u00e8s n’est possible qu’avec un compte Microsoft 365 professionnel ![\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»grid» angled_section=»no» text_align=»center» background_image_as_pattern=»without_pattern» z_index=»» padding_top=»25″ padding_bottom=»25″][vc_column][vc_empty_space height=»0px»][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»full_width» angled_section=»no» text_align=»center» background_image_as_pattern=»without_pattern» background_image=»337″ z_index=»» padding_top=»25″ padding_bottom=»25″][vc_column][vc_empty_space height=»50px»][vc_column_text]<\/p>\n

Vous pouvez nous joindre 24 heures sur 24, 365 jours par an.<\/span><\/h1>\n

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