{"id":562,"date":"2023-06-12T14:53:01","date_gmt":"2023-06-12T12:53:01","guid":{"rendered":"https:\/\/www.asseco-berit.ch\/it\/?page_id=562"},"modified":"2026-10-26T14:27:33","modified_gmt":"2026-10-26T13:27:33","slug":"support","status":"publish","type":"page","link":"https:\/\/www.asseco-berit.ch\/it\/dienstleistungen\/support\/","title":{"rendered":"Assistenza"},"content":{"rendered":"

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Il nostro supporto per le vostre richieste.<\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»grid» angled_section=»no» text_align=»left» background_image_as_pattern=»without_pattern» padding_top=»25″ padding_bottom=»25″ z_index=»»][vc_column width=»1\/2″][vc_single_image image=»289″ img_size=»full» style=»vc_box_rounded» qode_css_animation=»» qode_hover_animation=»zoom_in»][\/vc_column][vc_column width=»1\/2″][vc_column_text]<\/p>\n

Assistenza<\/h2>\n

[\/vc_column_text][vc_empty_space height=»20px»][vc_column_text]Se avete bisogno del nostro supporto perch\u00e9 non sapete pi\u00f9 come procedere, siete nel posto giusto.[\/vc_column_text][vc_empty_space height=»20px»][vc_column_text]Compila il modulo appositamente predisposto nel modo pi\u00f9 completo possibile, in modo da consentirci di offrirti un servizio ottimale.[\/vc_column_text][vc_empty_space height=»20px»][vc_column_text]Qui trovi il modulo di contatto \u00bbAssistenza\u00ab<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»grid» angled_section=»no» text_align=»left» background_image_as_pattern=»without_pattern» padding_top=»25″ padding_bottom=»25″ z_index=»»][vc_column][vc_empty_space height=»0px»][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»grid» angled_section=»no» text_align=»left» background_image_as_pattern=»without_pattern» background_color=»#ededed» padding_top=»25″ z_index=»» padding_bottom=»25″][vc_column width=»1\/2″][vc_column_text]<\/p>\n

Assistenza remota<\/h2>\n

[\/vc_column_text][vc_empty_space height=»20px»][vc_column_text]Asseco BERIT integra da subito il servizio clienti con l’assistenza remota direttamente sullo schermo dell’utente Internet. Durante una telefonata, l’assistenza Asseco BERIT pu\u00f2 ora, su richiesta dell’utente, controllare le impostazioni, seguire i singoli passaggi e individuare e risolvere rapidamente eventuali errori di utilizzo. L’assistenza per le questioni tecniche \u00e8 quindi efficace come se gli specialisti dell’assistenza fossero direttamente sul posto. Tutti i clienti Asseco BERIT con contratto di manutenzione possono usufruire del nuovo servizio senza costi aggiuntivi.
\nLa procedura da seguire:[\/vc_column_text][\/vc_column][vc_column width=»1\/2″][vc_single_image image=»288″ img_size=»full» style=»vc_box_rounded» qode_css_animation=»» qode_hover_animation=»zoom_in»][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»grid» angled_section=»no» text_align=»left» background_image_as_pattern=»without_pattern» background_color=»#ededed» padding_top=»25″ padding_bottom=»25″ z_index=»»][vc_column width=»5\/6″][vc_empty_space height=»25px»][vc_column_text]1.<\/strong> Contattate telefonicamente il vostro referente Asseco BERIT.[\/vc_column_text][vc_column_text]2.<\/strong> Non appena il vostro referente ve lo richiede, avviate l’applicazione GoToAssist.[\/vc_column_text][vc_column_text]oppure avviare l’applicazione senza installarla tramite il browser web tramite Fastsupport<\/a>. <\/i><\/span>[\/vc_column_text][\/vc_column][vc_column width=»1\/6″][vc_empty_space height=»25px»][vc_single_image onclick=»custom_link» image=»324″ img_size=»» style=»vc_box_rounded» alignment=»right» qode_css_animation=»» qode_hover_animation=»zoom_in» link=»https:\/\/www.asseco-berit.ch\/it\/wp-content\/uploads\/g2assist_remotesupport_customer_attended_app.exe» img_link_target=»_blank»][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»grid» angled_section=»no» text_align=»left» background_image_as_pattern=»without_pattern» padding_top=»25″ padding_bottom=»25″ z_index=»»][vc_column][vc_empty_space height=»0px»][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»grid» angled_section=»no» text_align=»left» background_image_as_pattern=»without_pattern» padding_top=»25″ padding_bottom=»25″ z_index=»»][vc_column width=»1\/2″][vc_single_image image=»1208″ img_size=»full» style=»vc_box_rounded» qode_css_animation=»» qode_hover_animation=»zoom_in»][\/vc_column][vc_column width=»1\/2″][vc_column_text]<\/p>\n

Knowledge Base (KB) di Asseco BERIT AG<\/h2>\n

[\/vc_column_text][vc_empty_space height=»20px»][vc_column_text]Per lo scambio dei dati \u00e8 disponibile un server SharePoint.[\/vc_column_text][vc_empty_space height=»20px»][vc_column_text]Registrati qui<\/a> <\/i><\/span> con il tuo account Microsoft 365 o richiedi il tuo accesso personale.[\/vc_column_text][vc_empty_space height=»20px»][vc_column_text]Si vous n’avez pas encore acc\u00e8s, celui-ci sera activ\u00e9 apr\u00e8s v\u00e9rification positive.[\/vc_column_text][vc_empty_space height=»40px»][vc_column_text]<\/i><\/span> L’accesso \u00e8 possibile solo con un account Microsoft 365 aziendale![\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»grid» angled_section=»no» text_align=»center» background_image_as_pattern=»without_pattern» z_index=»» padding_top=»25″ padding_bottom=»25″][vc_column][vc_empty_space height=»0px»][\/vc_column][\/vc_row][vc_row css_animation=»» row_type=»row» use_row_as_full_screen_section=»no» type=»full_width» angled_section=»no» text_align=»center» background_image_as_pattern=»without_pattern» background_image=»337″ z_index=»» padding_top=»25″ padding_bottom=»25″][vc_column][vc_empty_space height=»50px»][vc_column_text]<\/p>\n

Siamo raggiungibili 24 ore su 24, 365 giorni all’anno.<\/span><\/h1>\n

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